{"id":17745,"date":"2025-11-03T09:09:22","date_gmt":"2025-11-03T09:09:22","guid":{"rendered":"https:\/\/tecnivial.com\/frequently-asked-questions\/"},"modified":"2025-11-04T17:06:33","modified_gmt":"2025-11-04T17:06:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/tecnivial.com\/en\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t \r\n
\r\n \r\n \r\n

\r\n\r\n \r\n TECNIVIAL <\/span>\r\n FREQUENTLY ASKED QUESTIONS\r\n <\/h2>\r\n\t\t\r\n \r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Welcome to our Frequently Asked Questions section.<\/h2>\n
\n

Here you will find answers to the most common questions about our services, products, work processes and policies. We recommend reviewing this section before contacting our team. If your query is not covered, please do not hesitate to use the available contact channels to reach our team so they can provide you a personalized advice. <\/span><\/p>\n<\/blockquote>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

We offer a comprehensive service covering the entire production process: advice, quotation, production, installation and maintenance.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n WHAT SERVICES DO WE COVER?<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n WHAT SERVICES DO WE COVER?<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

TECNIVIAL's Quality Management System controls and guarantees that all its products and services comply with quality and safety standards.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n QUALITY GUARANTEE<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n QUALITY GUARANTEE<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

You can send your enquiries, requests for quotations and orders by email or telephone. You can find our contact details on the Contact page<\/a>. <\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n QUOTES <\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n QUOTES<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

No, the price of all our products is +VAT.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n DOES THE PRICE INCLUDE VAT?<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n DOES THE PRICE INCLUDE VAT?<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

For special orders requiring a detailed study or for big quantities, please contact the Sales Department.<\/p>\n

Consult us about the design\/layout of posters and signs.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n SPECIAL ORDERS<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n SPECIAL ORDERS<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

Yes. We can adapt our products to the specific needs of the customer and to specific country regulations.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n ARE WE MANUFACTURERS? <\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n ARE WE MANUFACTURERS?<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

Contact us and we will visit the site to advise you on the ground. You can find our contact details on the Contact page<\/a>. <\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n CAN WE VISIT YOU?<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n CAN WE VISIT YOU?<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

We are committed to using ever more efficient technology and research solutions.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n CONTINUOUS INNOVATION<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n CONTINUOUS INNOVATION<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

The transport service is an added value that Tecnivial wants to offer to its customers. If necessary, special packaging is used for other countries. <\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n TRANSPORT SERVICE<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n TRANSPORT SERVICE<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

The delivery times indicated by the Sales Department are approximate, so if there is a deadline or the order is urgent, please consult us.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n DELIVERY TIMES<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n DELIVERY TIMES<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

The maximum period for any claim is 24 hours from the receipt of the goods. It is important to check the goods received within this period since, after 24 first hours, TECNIVIAL will not be responsible for any type of claim. <\/p>\n

It is advisable to note \u2018pending verification\u2019 on the delivery note or to note any damage observed as otherwise, the goods will be deemed to have been approved by the customer.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n HOW TO MAKE A CLAIM<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n HOW TO MAKE A CLAIM<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

Yes. We assess the degree of satisfaction of our customers through surveys and follow-up by the sales team.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n DO WE HAVE AN AFTER-SALES SERVICE?<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n DO WE HAVE AN AFTER-SALES SERVICE?<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n\r\n
\r\n <\/div>\r\n \r\n <\/div>\r\n\r\n
\r\n\r\n
\r\n

We keep our lines open to personally attend to all types of queries. We are able travel to the site of the intervention to advise you on the spot.<\/p>\n <\/div>\r\n\r\n <\/div>\r\n\r\n

\r\n \r\n CUSTOMER SERVICE<\/span> <\/i> <\/span>\r\n <\/div>\r\n\r\n
\r\n \r\n CUSTOMER SERVICE<\/span> <\/i> <\/span>\r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t \r\n
\r\n \r\n
\r\n TRUST, SAFETY AND QUALITY <\/h5>\r\n \r\n

\r\n\r\n CONTACT US\r\n <\/h2>\r\n\t\t\r\n

\r\n We work on the development of specific products that meet a concrete need, as our infrastructure allows us to respond to any order and adapt it to the regulations. Consult us! <\/p>\r\n \r\n <\/div>\r\n \r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tCONTACT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

TECNIVIAL FREQUENTLY ASKED QUESTIONS Welcome to our Frequently Asked Questions section. Here you will find answers to the most common questions…<\/p>\n","protected":false},"author":32,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17745","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/pages\/17745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/comments?post=17745"}],"version-history":[{"count":1,"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/pages\/17745\/revisions"}],"predecessor-version":[{"id":17746,"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/pages\/17745\/revisions\/17746"}],"wp:attachment":[{"href":"https:\/\/tecnivial.com\/en\/wp-json\/wp\/v2\/media?parent=17745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}